Return

When shopping at bygreencotton.com, you always have 14 days right of return from the day you receive your order. This means that you can ship unused items back to us up to 14 days after you received / picked up your package and have your money refunded. However, the item must be returned in the same condition as upon its receipt and with all original labels / marking.

If you wish to return an order or item, it must be returned to us, and you must pay for postage when returning your item.

Send your return goods to the following address: 

Evolog Logistix A/S
Sandagervej 10
7400 Herning
Denmark

You will receive an e-mail from us as soon as we receive your returned product.  When we receive the product, we will inspect it and you will be refunded the amount paid for the item. It may take up to 7 working days to process a return. The amount will always be transferred to the same payment card with which you made the purchase.

If you have any questions about youre ordre or return please contact us at shop@bygreencotton.dk with your name and order number.

Exchanges

If you want to exchange a product, for example to a different size, you must complete the return slip and send it back with your item. Then, place a new order via the website for the product you want instead. We will ship your new item as soon as we receive your order, and we will credit the money for the returned item as soon as we receive it. The amount will always be transferred to the same payment card with which you made the purchase.

Term and conditions for special campaigns

For special campaigns, such as "Buy for X €. and get X €. discount", the discount is automatically applied at checkout when the total order value exceeds the amount that releases the discount. The amount must be after any other discounts and before shipping. The qualifying amount must be calculated after any other discounts and before shipping. The campaign cannot be combined with other discount codes or campaigns.The discount is proportionally distributed across all items in the order. 

When returning parts of an order, the items are refunded at the price paid after the discount has been applied. This means that the proportional distribution of the discount across the products in the order is maintained, even if one or more items are returned. As a result, customers will not receive the full price of the returned item, but rather the amount paid after the discount was applied. The campaign is valid for a limited period and while stocks last.