Terms & Conditions

Delivery and Shipping

At bygreencotton.dk you can only order goods through our website. If you have queries relating to products not found on this page, you are welcome to contact us. When you shop with bygreencotton.dk, agreements are entered in Danish. It is not possible to login to the website and see previous orders. If you wish to receive a copy of your order confirmation, please send an e-mail to shop@bygreencotton.dk. Your package will be shipped within 2 business days from your order. During sales periods, longer delivery times may occur. Your package will be shipped with GLS. Please find prices below.

 

How to shop with us

To make a purchase at www.bygreencotton.com, you will go through four steps: 1. Find the product(s) you want and add them to the shopping cart. 2. Enter your personal information. 3. Select the shipping/payment method. 4. Accept our Terms & Conditions. All prices are in Danish kroner (DKK) including 25% VAT.

 

Payment

You can pay for your products with PayPal, Dankort, VISA-Dankort, Mastercard, American Express and JCB. There is no fee for payments on www.bygreencotton.com. The amount will be deducted from your account when we ship the goods to you. It is not possible for larger amounts to be deducted than the one you approved upon purchase.

 

Shipping

Freight cost will vary according to destination. Please see below:

Netherlands
7 Euro

France 
8 Euro

Belgium, Poland, Spain
9 Euro

Finland, Ireland, Italy, Luxembourg, United Arab Emirates, Qatar
10 Euro

Bulgaria, Estonia, Greece, Latvia, Portugal, Romania,
Slovakia, Slovenia, Turkey, Ukraine
12 Euro

Cyprus
15 Euro

China
20 Euro

Greenland, Faroe Islands, Iceland
25 Euro

Australia
70 Euro

*For customers from Denmark (29 DKK) and Sweden (45 DKK) - please go to our Danish page at the top right corner.

*For customers from Germany (4.90 Euro) Switzerland and Austria (5 Euro) - please go to the German page.

*For customers outside the EU - you are liable for paying any import duties ,VAT or import fees in you country. by Green Cotton does not have any responsibility on these additional charges.

Right of withdrawal and return

Kindly check the goods upon receipt. If the contents are damaged, please contact us and return the damaged goods. Find out more by clicking here: Standard cancellation form. You cannot withdraw by simply refusing to receive the item without giving us a clear notice of this.

 

Return

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw your purchase. (NOTE: Orders made in November and December may be exchanged until January 20th). You must pay the direct costs incurred from returning the item. Upon return, you are responsible for ensuring that the item is properly packed. You bear the risk of the product from the time of its delivery. THE PRODUCT’S STATE WHEN YOU RETURN IT: You are liable for any deterioration of the value of the item due to handling other than what is necessary to determine the product’s nature, characteristics and manner in which it operates. In other words - you can test the product in the same way as though you would test it in a physical store. If the item is tested beyond what is described above, we consider it used. In the case of a withdrawn purchase, this means that only a portion or none of the purchase amount will be refunded to you, depending on the product's commercial value. In order to receive the full purchase amount, you may only do the same as you would be permitted at a physical store. You may test the product, but may not bring it into actual use.

Refund of purchase amount:

If you withdraw your purchase, you will of course receive the amount you have paid to us back. In the case of a depreciation that you are liable for, this will be deducted from the purchase amount. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs due to your choice of delivery other than the cheapest form of standard delivery we offer), without undue delay, and in any case at the latest 14 days from the date we have received notice of your decision to withdraw from this agreement. We complete such a refund using the same method of payment that you used for the original transaction, unless you have explicitly agreed otherwise. We can withhold the refund until we have received the return, unless you have submitted documentation of its return in advance. If you withdraw from the purchase, the product must be shipped to: by Green Cotton A/S Thrigesvej 5 7430 Ikast WHAT SHOULD I SEND BACK?: You must attach a copy of the order confirmation. Expedition will go faster if you also enclose the return slip when you ship returns to us. This is shipped with the item and can also be found here: Standard cancellation form. Please do not return products by cash on delivery.

Claims

The Danish Sale of Goods Act’s defective goods rules can apply to purchases. As a consumer, you have two years' right to claim. This means that you can either have the item repaired, exchanged, the money refunded or the price reduced, depending on the specific situation. In general, the product will be exchanged for a new item of the same size and model. If this is not possible, you will either be offered a reduction in the price, receive a store credit or your money will be refunded. This, of course, is assuming that the claim is justified and that the defect is not due to incorrect use of the product or other damage-causing behaviour that has caused the defect.

How quickly must I make a claim?

You must make a claim within a "reasonable amount of time" after you have discovered the product’s defect. If you make a claim within two months after the defect has been discovered, the claim will always be considered timely. We refund reasonable shipping costs. If your claim is warranted, we will naturally refund your (reasonable) shipping costs. Send the product to: by Green Cotton A/S Thrigesvej 5 7430 Ikast We need the following information when you ship to us: If you have a claim, you must send us an e-mail that contains the following information: - Order number - A description of the claim’s nature (preferably with photos) We expedite your claim as quickly as possible, and if a product has a defect or is improperly expedited, we will naturally refund your shipping costs. If you have sent an item for withdrawal or claim, you will always receive an e-mail once we have received the item. In the e-mail, you will receive information regarding the continued process in handling your withdrawal / claim. Note! We do not receive packages sent by cash on delivery or the like. Remember, the product must always be returned in proper packaging, and remember to receive a receipt for shipping so that we can refund your shipping costs

 

 

Security

At by Green Cotton A/S, you can use your payment card securely. SHOPPING IS SECURE: When you enter your credit card information, it takes place on a connection that is secured by Nets (previously PBS). As your information is sent via an encrypted connection (SSL / Secure Sockets Layer), no unauthorised person can read it. For as long as you are in the process of entering your payment information, you will automatically find yourself in this secure connection. PRIVACY POLICY: To enter into an agreement with us at www.bygreencotton.dk, we need the following information: • Name • Address • Phone Number • E-mail Address We register your personal data for the purpose of delivering the item to you. The personal data is registered with by Green Cotton A/S and is stored for 5 years, after which the data is erased. When collecting personal data through our website, we ensure that it is always done with your explicit consent such that you are informed about exactly what information is collected and why.

 

 

Privacy policy

(continued): The Director of by Green Cotton A/S has access to the information that is registered about you. The data controller at bygreencotton.dk is Sanne Nørgaard. We do not store customer information encrypted. We do not transmit customer information encrypted. Information provided to bygreencotton.dk is not disclosed or sold to third parties in any way, and we do not register any personally sensitive information. When signing up for a newsletter, we will register your e-mail address. The e-mail address is not disclosed to others. As registree with by Green Cotton A/S, you are always entitled to object to the registration. You also have the right to gain insight into what information is registered about you. These rights are in accordance with the Personal Data Act, and inquiries relating to this shall be directed to by Green Cotton A/S via e-mail shop@bygreencotton.dk

 

 

More information

If you are interested in additional information regarding e-commerce security and payment, you can find relevant information here: Consumer Council: www.fbr.dk Consumer Safety: www.forbrugersikkerhed.dk Consumer Ombudsman: www.net-tjek.dk Company information by Green Cotton A/S Thrigesvej 5 7430 Ikast +45 7070 2502 CVR number 31174058 E-mail: shop@bygreencotton.dk Year established: 2012

 

 

Complaints

If you wish to submit a complaint about your purchase, please contact shop@bygreencotton.dk. If we fail to find a solution, you can file a complaint with the Competition and Consumer Agency Centre for Complaints Solutions, Carl Jakobsens vej 35, 2500 Valby, via www.forbrug.dk. You can also use the EU Commission’s online portal. This will, however, mainly be relevant if you are a consumer residing outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/